Delivery & returns
How your order gets to you, and what to do if something isn't right.
Where we deliver
We deliver to all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Delivery time
Once your order is confirmed on WhatsApp, our team will give you an estimated delivery time for your area. Delivery times can vary with stock availability, location and public holidays.
Delivery charges
Any delivery charge is confirmed with you on WhatsApp before you pay, so there are no surprises.
Packaging
All orders are sent in plain, discreet packaging with no product names on the outside. Temperature-sensitive items, such as injection pens, are packed to protect them in transit.
Prescriptions
Prescription medicines are only dispatched after a valid prescription has been provided. We may contact you to confirm details before sending your order.
Returns
For your safety and the safety of others, medicines cannot be returned or exchanged once they have left our hands, except in the cases below.
- You received the wrong product.
- The product arrived damaged, opened or expired.
If either happens, message us on WhatsApp within 24 hours of delivery with your order details and a photo. We'll arrange a replacement or refund.
Cancellations
You can cancel free of charge any time before your order is dispatched. Just message us on WhatsApp.
Questions about an order? Message us on WhatsApp.
Last updated: October 2026